🏨 Vertical AI · Hospitality

HospitalityBot — Multi-language AI
+ PMS Agent

AI Bot for guests via QR code or website + AI Agent that takes bookings, requests and concierge tasks directly into your PMS or POS.
The bot speaks every guest's native language; the agent actually does — check-in, restaurant tables, room service, late checkout.

24/7
Guest response
+25%
Upsell ROI
-40%
No-show reduction
5
Native languages
🏨 Visit HospitalityBot 📅 Request POC
How it works

How HospitalityBot differs from a generic hotel chatbot

A generic chatbot on a hotel site replies "check-in starts at 3 PM" — in general terms. HospitalityBot is different because the hospitality ontology knows upsell opportunities, guest language, and special requests.

1️⃣

Hospitality ontology

Structure: guest → booking → room → ancillary services → loyalty status → communication language. The bot knows what to ask and what to offer whom.

2️⃣

PMS connection

Native integration with Opera, Mews, Cloudbeds, RoomerCloud. Real available slots, not hallucinations. PMS updates in real time.

3️⃣

Production + multi-language

Launch with 5 native languages — English, Hebrew, Russian, Arabic, Spanish. A Russian guest gets a response in professional Russian, not machine translation.

💡 Production example

Russian guest writes on WhatsApp: "нужно ещё два полотенца"
HospitalityBot understands "need two more towels", opens a ticket to housekeeping, and replies in Russian:
"Полотенца будут в номере через 15 минут. Что-то ещё?"

Capabilities

What HospitalityBot does

Production-ready with PMS, POS and channel manager integrations

🏨

Hospitality ontology

Structure "guest → booking → room → services → loyalty → language". Repeat-guest profile, upsell opportunity detection, vendor rules, family preferences.

🔗

PMS integration

Opera (Oracle Hospitality), Mews, Cloudbeds, RoomerCloud, RoomRaccoon. Channel Manager: SiteMinder, RateGain. Real bookings, automatic cancellations, WhatsApp Business API.

📧

Pre-stay engagement

5 days before check-in: WhatsApp with online check-in, special requests, upsell packages. Guest picks what they need, hotel prepares in advance.

🛎️

Concierge 24/7

Local attractions, restaurants, transport, tours. Local knowledge curated per hotel. The bot doesn't say "google it" — it answers.

📈

Upsell automation

Opportunity detection + offer at the right moment. Average ROI 25% additional revenue per stay — late checkout, upgrade, spa, tours.

⭐

Post-stay

Review collection on Booking.com / TripAdvisor. Turn happy guests into public positive reviews — the most valuable hotel marketing.

Request a POC for your hotel

30-day free trial on one property. See if HospitalityBot fits before scaling to your chain.

✓POC in 2-3 weeks
✓Opera / Mews / Cloudbeds native
✓5 languages out of the box
🏨HospitalityBot site 📧[email protected]
Other verticals

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Medical
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